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Practice Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Services available:

General Practice – Family Medicine, Skin & Mole checks, Asthma & Diabetes Care, Travel Medicine Pre Employment / Insurance Medicals, Children’s Health & Immunisations, Preventative ‘Well Person’ Health Care, Comprehensive Mature Aged Health Care, Women’s Health, Workcover, Dietitian, Psychologist, Psychotherapist and Podiatrist.

 

Bulk-billing is available for:

Children under 16 years old, Pension & Health Care Card Holders, DVA Gold Card Holders, DVA White Card Holders (for entitled conditions), Skin checks, Annual Health Assessments (for patients aged 75 years and over), Chronic Disease Care Plans, Mental Health Plans, All Procedures performed within the practice (eg: ECG, Spirometry, skin biopsies etc)

 

Fees and billing arrangements:

A private fee applies for the initial consultation for ALL new patients and for patients who are not eligible under Medicare bulk-billing criteria. Fees are payable at the time of consultation by cash, EFTPOS and Credit Card. Your Medicare rebate can be processed at the time of payment. The fee structure is displayed in the reception area of the surgery. If you have any difficulty in paying our fees, please discuss it with us. The Doctor or staff will advise if other costs may arise from you consultation or treatment (eg. Investigations or specialist fees).

 

Preventative care:

Patient recall reminder system:

We are committed to promoting and providing preventative strategies to protect your health. Where appropriate the Doctors utilise GP Management Plans. Team Care Arrangements, Home Health Assessments and computer-based reminder system to coordinate planned investigations and review appointments.

 

Reminder system:

Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor, nurse or reception staff know.

 

Privacy:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the strict National Privacy Principles available at www.privacy.gov.au/health/index.html. A copy is available at reception.

 

Transfer of patient health records to another practice:

For medico-legal reasons we are not able to send your original medical record to another practice. Upon receipt of a formal request for transfer to another Doctor, we will prepare and send a concise health summary along with copies of any relevant results and documents. Transfer fees may apply for this service.

 

Home and other visits:

We prefer to examine patients at the surgery where full diagnostic and treatment facilities are accessible. Home and Nursing Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery by special arrangement. A private fee is charged for this service.

 

Telephone access:

Incoming telephone calls to the doctors are restricted to matters of medical urgency. GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken your call will be returned as soon as is practicable. Your call will always be put through to the GP in an emergency.

 

Pathology tests and investigations:

All incoming pathology and radiology results and specialists letters are reviewed by Doctors. Please make an appointment to obtain results and to plan further follow-up care. Our reception staff cannot provide patients with medical results.

 

Referrals and repeat prescriptions:

In the best interests of your health, please make an appointment in anticipation of renewing prescriptions or a referral to a specialist consultant. If you find yourself caught short, a brief ‘fitted-in’ appointment will be arranged.

 

Appointments:

Please ring (07)5536 8811 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionist if you require some extra time. If you or a family member requires an interpreter service, we can organize this for you. Please let us know when you make the appointment.

 

When making an appointment please use the following examples to ask for an appropriate length of consultation to suit your needs:

 

Standard Consultation (10-15 mins): One ailment (eg. A cold or new medical problem); or Referral to specialist for a new condition; or Review of a chronic medical problem.

Long Consultation (20- 30 mins): More than one ailment; or first time visit; or Pap smears; or Skin cancer checks; or Well person check; or Life crisis; or Childhood vaccinations; or Travel vaccination; or Centrelink forms to be completed.

Extended Consultation (over 30 mins): Insurance medical; or pre employment medicals.

Demands on the Doctors time within each consultation and the need to see urgent cases as they occur may cause delays. Our Reception staff will endeavour to inform you of any delay when you arrive. Please phone before you leave to travel to your appointment time delay will inconvenience you.

If you are not able to keep your intended appointment time, please phone our receptionist to arrange another time that is more suitable to your needs. Preferably give at least 24 hours notice so that the appointment time can be offered to another patient. A cancellation fee of $20.00 may be charged if you fail to attend your appointment without prior notification.

 

Care Outside Normal Opening Hours Arrangements:

For medical attention outside our normal hours, please call 000 in the event of an emergency or the practice provides 24- hour care for patients. Please ring: (07) 5532 8666 or Emergency Care Centre John Flynn Private Hospital on (07)5598 9000.

 

This Practice has a ‘No Smoking’ Policy:

To comply with current government regulations, smoking is not permitted within the building or within 4 metres of the building entry.

 

Feedback is welcomed:

We take your compliments, concerns, suggestions and complaints seriously. If you are happy with the care we provide at Healthwise Medical Centre please tell your friends and family about us because we value your personal recommendation. If at anytime you experience any problems or difficulties with regards to this practice, please talk to your Doctor about it, alternatively speak or write to the Practice Manager about your concerns.

 

Should you feel the need to take the matter further, feel free to contact:

Health Care Complaints Commission

Locked Mail Bag 18

Strawberry Hills NSW 2012

Ph: 1800 043 159

 

Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. Courtesy, compassion and high quality medical care are the keys to achieving the best results for your healthcare needs.

Shop 49 Tweed Mall Shopping Centre

Cnr Wharf & Bay Streets

Tweed Heads NSW 2485

 

Ph: 07 5536 8811

 

Fax: 07 5536 8555

 

 

Email:reception@healthwisemedical.com.au

Practice Hours (by appointment)

 

Monday to Friday 8:30am – 5:00pm

 

Saturday 8:30am – 1:00pm

 

Sunday Closed

For your next appointment please call us

07 5536 8811

VISIT US

Shop 49

Tweed Mall Shopping Centre

Cnr Wharf & Bay St

Tweed Heads

 

Only 2 minute drive from Coolangatta

CONTACT US

07 5536 8811

reception@healthwisemedical.com.au

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Caring For Your Health